SMART Solutions draw from a range of proven tools and techniques. Click on one of the SMART Solution bullets on the right to see what a typical engagement might include.
SMART Goals
SMART Goals reduce ambiguity, establish criteria for decision making, and create a climate for sustained commitment which leads to higher performance.
These are tools we commonly use to help business leaders and stakeholders set direction, communicate strategies and cascade goals to teams and individuals.
- Vision and Mission
- SWOT Analysis (Strengths, Weaknesses, Opportunities and Threats)
- Facilitated Focus Groups
- Balanced Scorecard (BSC)
- Gap Analysis
- Strategy Mapping
- Benchmarking
SMART Choices
SMART Choices based on clearly defined business objectives and success metrics, ensure company resources focus on what matters most and delivers the greatest business value.
These are tools we commonly use to help business leaders identify and choose the best projects to create value and achieve company goals.
- POST Planning Model (Project Goals, Objectives, Strategies and Tactics)
- So What Analysis
- Before and After Analysis
- Success Metrics
- The 5 Whys Assessment
- Six Sigma Workout (Problem Solving)
- Business Case Audit
- SMART Choice Framework
Choose the critical few - Busy doesn't mean progress
SMART Management
SMART Management ensures development of achievable plans based on validated assumptions, a comprehensive risk assessment and realistic estimates
These are tools we commonly use to help project sponsors and teams manage project scope, risks, organizational change and adoption to ensure successful execution and realization of benefits.
- Cause and Effect (Fishbone) Analysis
- Process & Performance Metrics
- Baselines
- Pre-Mortem Risk Planning
- Process Design
- Change Management *
- Assessments
- Surveys
- Strategy and Plan
* If a problem has persisted for a long time, it will take more than another technology solution. It will require looking at things differently, doing things differently and a significant level of behavioral change.
SMART Metrics and Scorecards
SMART Metrics and Scorecards clearly establish a hierarchy of performance goals and the leading indicators to effectively track, intervene and manage performance.
These are tools we commonly use to help track benefits and sustain improved company performance and business benefits.
- Process & Performance Metrics
- Balanced Scorecard (BSC)
- Service Level Objectives and Agreements
- Operational Dashboard
- Satisfaction Surveys
- Control Charts
- Six Sigma Workout (Problem Solving)
What gets measured gets done!
"However beautiful the strategy, you should occasionally look at the results."
Sir Winston Churchill British politician (1874 - 1965)
