About Smart Outcome

Testimonials

“Chris proved to be a critical factor in the success of a major IT development project, her expertise in Six Sigma metrics and process development along with her coaching were invaluable in defining actionable and business relevant IT metrics that helped guide project teams to measurable results and garnered high praise from senior management.” George Lin, CIO, Dolby Laboratories, Inc.

“I engaged Chris to take over a troubled project. Chris understands how projects should be managed and can work easily in either a highly structured environment or in an environment like ours where we are struggling to implement standard processes and procedures. Several times I saw Chris successfully engage previously skeptical team members and gain their full and enthusiastic cooperation. The project sponsor is delighted with the results and team members expressed their appreciation of her contributions and leadership.” Quenby Morrow, Program Manager, Via Licensing Corporation

“Chris starts by gaining a profound understanding of business objectives, identifies the key levers and barriers to improving results and never fails to factor in the impact of change on an organization and people’s jobs. Chris recognizes that implementing a new process or system is only the first step in realizing the benefits. Experienced consultants and project managers are easy to find, but Chris is unique. She is able to instantly see inter-relationships between your business goals, customer needs, processes and organizational design. She can help you plan for change and avoid pitfalls and unintended or unwanted consequences.” Jake Karmendy, VP-IT Governance at Clorox

“Chris has a profound understanding of how the functions of a business fit together and affect each other. She understands how an initiative by one function can have consequences, intended or not, that impact other areas of the business; and how that initiative drives changes in the financial statements, intended or not. She’s demonstrated this dozens of times over the 20 years I’ve worked with her.” Steve Shields, Sr. Logistics Manager, Clorox Company

“Chris designed the IT balanced scorecard at Clorox. She demonstrated tremendous patience, tenacity and finesse while collaborating with all the data and metric owners. She was able to formulate metrics that enabled the leadership to make key adjustments. Chris was a pleasure to work with and a trusted partner.” Steve Cherry, IT Director, KQED

“Chris is a process oriented thought leader who is passionate about driving process change and isn’t intimidated by the challenge it often entails. As a Six Sigma Black Belt she led several (DMAIC) projects that isolated the root causes for problems that were negatively affecting IT Services. She led process improvement initiatives that measurably reduced the number and impact of support problems that were eroding customer satisfaction and driving up IT costs. She advocated, educated and drove the adoption of process metrics across the IT organization, and played a leadership role in developing and implementing Service Level Agreements.” Eric Dunipace, Director Information Services, Clorox

“Chris is an excellent project manager. She is extremely hands on, knowledgeable about the business, and skilled at matching technology solutions to business needs. Dedicated. Hard-working. Fun to work with.” Mark Sims, Principal/Owner, es2 Technologies

“I have worked with Chris for 20 years. She is a results-oriented thinker who converts her ideas and those of others into action and success. Chris developed an entire process department for our company that led the way to educate and implement strategic changes resulting in a positive, cost-saving impact. As a project manager, Chris is detail oriented without losing site of the overall objectives. Her problem-solving abilities and customer service orientation are an unbeatable combination.” Irene Eraklidis, President & CEO, Business Roadmap

“I met Chris in 2000 at Clorox. She is extremely knowledgeable and is very strong in communicating and working with teams to assess root cause problems, make recommended changes as well as measure the impact of those changes. I have the utmost regard for her integrity and commitment to her work.” Vickie Pilotti, Sr. Mgr. SAP Shared Service Center, McKesson Corp.